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puedo saber si los productos están en stock? ","tab_content":"
Próximamente podrás encontrar la disponibilidad del stock y los plazos de envío en la tienda online. Hasta entonces, estaremos encantados de atenderte en cualquiera de nuestros canales para darte esa información.
"},{"tab_title":"¿Cómo puedo crear una cuenta de cliente?","tab_content":"Para crear una cuenta de cliente en nuestra web, tan sólo tienes que seguir estos pasos:
1. En la parte superior de nuestra página web, tan solo tienes que hacer clic en el icono superior derecho \"Acceder a cuenta de cliente\" y en \"Nuevo cliente\".
2. Completa todos los campos obligatorios e introduce una contraseña segura.
3. Haz clic en el botón \"Guardar\".
4. Te redirigirá directamente a tu cuenta.
"},{"tab_title":"¿Cómo puedo realizar un pedido? ","tab_content":"Para poder realizar un pedido en nuestra web tan sólo tienes que crear una nueva cuenta de cliente (si eres cliente nuevo) o iniciar sesión.
Incluir los productos en la cesta y seguir los pasos para poder finalizar la compra.
"},{"tab_title":"¿Qué métodos de pago ofrece LeonLeds? ","tab_content":"Disponemos de distintas formas de pago para que puedas elegir la que más se adapte a tus necesidades:
Tarjeta de crédito o de débito
Transferencia bancaria
Paypal
Sequra (Pago fraccionado o pago en 3).
Bizum
Contrareembolso (con un coste adicional de 3,50€ por la gestión del transporte).
Waylet
Bitcoin y Ethereum
Para poder canjear tu código de descuento, cópialo y después pégalo durante el proceso de la compra en el resumen del carrito en el campo \"Código de descuento\" y haz clic en \"Agregar\".
Nota: Al ingresar el código, asegúrate de que no tenga espacios al inicio o al final y respeta mayúsculas y minúsculas. Puedes eliminar el cupón haciendo clic en la \"x\".
Importante: antes de aplicar el código de descuento, verifica su validez y condiciones (como el monto mínimo de compra, categorías, fabricantes, etc.).
"},{"tab_title":"¿Cuáles son los plazos de entrega? ","tab_content":"Siempre que el material esté disponible en el almacén central, los envíos se realizan de lunes a viernes. En el caso de no tener stock, se pide a fábrica y suele tardar entre 10 a 15 días laborables (los días variarán dependiendo de la marca y del producto).
En la mayoría de las ocasiones, el producto saldrá de nuestras instalaciones el mismo día del pago, si está dentro del horario de envío de los pedidos: antes de las 14:30h (de lunes a jueves) y antes de las 12:30h los viernes y en horario de verano (julio y agosto). Si está fuera de este horario, el envío se realizará al día siguiente (días laborables).
- Dentro de la península, la entrega se realizará en 24/48h laborables. Aunque variará dependiendo de la zona.
- En las islas Baleares, la entrega se realizará en 48/72h laborables.
- Los envíos a Canarias, Ceuta, Melilla y resto de Europa se entregarán en un plazo de 7 a 10 días laborables.
Sí. Pueden ocurrir circunstancias que retrasen o adelanten los plazos de disponibilidad de un producto. Trataremos de avisarte si esto sucede.
"},{"tab_title":"¿Cuáles son los gastos de envío?","tab_content":"Gastos de envío:
- Envío GRATIS para pedidos superiores a 50€ en aquellos pedidos con envío a España Peninsular.
- Los gastos de envío para pedidos con un importe inferior a 50€ serán de: 5€/ pedido.
- Islas Baleares tienen unos gastos de envío de 14,50€ /pedido (IVA incluido).
- Para los pedidos a las Islas Canarias, es necesario enviar un email a pedidos@leonleds.com indicando las referencias que se van a pedir, así como la cantidad. Se responderá a ese email para informarte del importe de los gastos de envío, ajustados a la cantidad de bultos y al peso del pedido. Después, te haremos llegar un link directo de pago para acabar de formalizar tu pedido.
- Para envíos a países de la Unión Europea puedes consultar a través del email pedidos@leonleds.com indicando las referencias que se van a pedir, así como la cantidad. Se responderá a ese email para informarte del importe de los gastos de envío, ajustados a la cantidad de bultos y al peso del pedido. Después, te haremos llegar un link directo de pago para acabar de formalizar tu pedido.
En los envíos a Canarias, Ceuta y Melilla no cobraremos ningún recargo adicional aparte de los gastos de envío. Es posible que la aduana exija el pago del impuesto correspondiente. El importe siempre correrá a cargo del comprador. Puedes informarte sobre este tema en una oficina de Correos.
"},{"tab_title":"¿Existe una tienda física?","tab_content":"Sí, puedes encontrarnos también en nuestra tienda y shownroom en:
Pol. Ind. de Villadangos del Páramo Calle 1, Nave 27 en Villadangos Del Páramo (León).
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No obstante, recibirás toda la información por correo electrónico, a la dirección de email que hayas registrado en nuestro sistema.
Una vez que el pedido haya salido de nuestras instalaciones, en tu cuenta aparecerá como \"Enviado\" y recibirás un email desde nuestro sistema con el número de seguimiento y la empresa de transporte asignada.
Por favor, revisa la carpeta de SPAM por si ese correo pudiera haber ido a parar allí.
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1. Inicia sesión en \"Mi cuenta\".
2. En \"Tu cuenta\", haz clic en \"Información\" y edita la contraseña.
3. Ingresa la nueva contraseña y haz clic en \"Guardar\".
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2. Haz clic en \"Información\" o \"Direcciones\" para modificar los datos de contacto, dirección de entrega y/o la de facturación.
3. Para confirmar los cambios, haz clic en \"Guardar\".
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En el caso de necesitar realizar un cambio en la dirección de entrega o de facturación, por favor ponte en contacto con nosotros a través del email pedidos@leonleds.com, indicando la dirección nueva completa (es muy importante indicar todos los datos) y realizaremos el cambio con la mayor brevedad posible para que no haya error a la hora de recibir el pedido o la factura.
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Si no la has recibido, unos días después de haber recepcionado el pedido, puedes solicitarla en el email administracion@leonleds.com.
Por favor, revisa la carpeta de SPAM por si ese correo pudiera haber ido a parar allí.
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Según el estado del pedido, es posible que aún puedas hacer algunos cambios o añadir algún producto más. Para ello, por favor contacta con nuestro servicio de atención al cliente a través del email pedidos@leonleds.com, indicándonos el número o referencia de tu pedido y cuál es el producto por el que lo quieres cambiar.
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Se informará en todo momento por email de la situación del pedido. En el caso de que necesites más información sobre tu pedido, estaremos encantados de ayudarte a través de cualquiera de nuestros canales de contacto (email, teléfono o Whatsapp). Por favor, ponte en contacto con nosotros a través de un único canal, te contestaremos lo antes posible.
Diversas comunicaciones a través de distintos canales pueden retrasar la respuesta o solución que podamos darte.
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Primero, verifica si la fecha de entrega ha sido superada (si existe dicha fecha, la puedes ver entrando en el producto que has comprado y la encontrarás en forma de aviso, en color amarillo o naranja).
Si se ha superado esa fecha, contacta a nuestro servicio de atención al cliente, y juntos revisaremos el estado de tu pedido para ofrecerte la mejor solución o una alternativa si fuese necesario.
"},{"tab_title":"¿Puedo cambiar el método de pago después de haber realizado mi pedido? ","tab_content":"Una vez tramitado el pedido no es posible cambiar el método de pago.
"},{"tab_title":"¿Cuál es la agencia de transporte que entregará mi pedido? ","tab_content":"Las empresas de mensajería con las que enviaremos tu pedido son MRW y Correos, en España Peninsular.
"},{"tab_title":"¿Cómo puedo hacer que mi pedido llegue antes?","tab_content":"Los pedidos se enviarán en 24/48h laborables.
En el caso de que necesites que tu pedido se envíe como urgente y lo recibas al día siguiente antes de las 14:00h, podrás pagar el transporte urgente con un coste de 12€ (para la Península).
Para conocer el precio del envío urgente para las Islas Canarias, Baleares, Ceuta o Melilla, por favor ponte en contacto con nosotros a través del email pedidos@leonleds.com.
"},{"tab_title":"¿Se puede concertar fecha/hora de entrega con el transportista? ","tab_content":"Si el pedido no puede ser entregado, el repartidor se pondrá en contacto para coordinar la entrega. Para ello, por favor, no te olvides de indicar el número de teléfono durante el proceso de pedido.
"},{"tab_title":"He recibido un email sobre mi pedido que pone \"Pendiente de envío\", ¿qué significa?","tab_content":"Significa que no se va a enviar en 24/48h laborables, porque el plazo de envío de alguno de los artículos es superior a este plazo.
Si necesitas más información ponte en contacto con nosotros.
"},{"tab_title":"¿Puedo solicitar un envío parcial de mi pedido?","tab_content":"Sí, siempre que tu pedido no se envíe en 24/48h laborables y que alguno de los artículos sí esté disponible para el envío, podrás solicitar un envío parcial de tu pedido sin ningún tipo de coste extra.
Ponte en contacto con nosotros si necesitas más información.
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puedo solicitar una devolución?","tab_content":"Envía un email a incidencias@leonleds.com solicitando la devolución, indicando tu referencia o número de pedido y las razones.
Una vez que ha sido aceptada su solicitud de devolución, recibirás un e-mail con las instrucciones a seguir para realizar tu devolución.
"},{"tab_title":"¿Cómo se va a tramitar mi devolución?","tab_content":"En las instrucciones de devolución se darán 2 opciones. Podrás elegir la que más te convenga.
Las opciones son:
- Envío con portes pagados a nuestra dirección (Pol. Ind. de Villadangos del Páramo Calle 1, Parcela 27 - 24392 Villadangos Del Páramo León - España)
- Recogida de nuestro transporte en tu domicilio. Tan sólo tendrás preparar el producto en una caja exterior bien protegida para su recogida (no sirve el embalaje, caja o bolsa del propio producto). El transportista llevará una etiqueta que pegará en la caja exterior del paquete que hayas preparado. Una vez comprobado el estado del artículo, se abonaría el importe del pedido descontando 6€ de gastos de transporte.
La devolución de tu pedido tiene un coste: o bien nos envías tú el pedido a nuestra ubicación a portes pagados (deberás pagar